Refund Policy

We want you to be confident in your purchase. TopOne IPTV offers a 30-day money-back guarantee on new subscriptions, subject to the conditions below.

1. 30-day money-back guarantee

If you are not satisfied with the service, you may request a full refund within 30 days of your initial purchase. No long explanations required — we will process eligible requests promptly.

2. Eligibility

• The request is made within 30 days of the original purchase date.
• The subscription has not been used in a way that breaches our Terms of Service (e.g. resale or abuse).
• Free trials and promotional/one-time offers may be excluded, as noted at purchase.

3. How to request a refund

Contact our support team with your order details:

• By WhatsApp using the button on our site, or
• By email at support@toponeiptv.com.

Please include the name and contact used at checkout so we can locate your order quickly.

4. Processing time

Once approved, refunds are issued to your original payment method. Depending on your provider, it may take 5–10 business days for the funds to appear.

5. Renewals

To avoid a renewal charge, cancel before your current period ends. If a renewal was charged in error, contact us and we will help resolve it.

6. Exceptions

Refunds may be declined where there is evidence of fraud, chargeback abuse, or violation of our Terms. These conditions exist to keep the service fair and sustainable for all customers.

7. Contact

Questions about refunds? Email support@toponeiptv.com — we're happy to help.